DEVICES

PS/MS 95 Chromebooks

All Chromebooks borrowed from PS/MS 95:

Require an internet connection to operate. If you do not have wifi, you can not use this device.
Require a psms95x.org account to log in. If you do not have one, you can not use this device.
Offer no right to privacy. All information and activity on the system may be monitored.
Must be returned to PS/MS 95 when remote learning has been ended.
Click here to review the user agreement signed by all parents/students that borrowed a Chromebook.

NYCDOE Issued iPads

General iPad Troubleshooting

More iPad Troubleshooting

iPad Troubleshooting Infographic

iPad Update (click here for update directions)
By August 14, families who borrowed iPads from the DOE will receive an email or text about preparing DOE-loaned devices for the first day of school. Families will be asked to take action to ensure that their child’s iPad is updated and ready to be used for remote learning, including:

Turning on the iPad;
Reconnecting to internet;
Making sure content-filtering in enabled (Zscaler);
Signing in to the Learn at Home app; and
Using the iPad as a Wi-Fi-enabled, personal hotspot.

If you borrowed an iPad from the NYCDOE (not from PS/MS 95) and you are having problems connecting to the internet or Google Classroom, please try the troubleshooting solutions #1 and #2 below. If these do not resolve the problem, please contact the Tech Help Desk using the directions directly below.

Call NYCDOE Tech Help Desk: 718-935-5100
Provide your child's name and OSIS number (student ID)
Provide the iPad Asset Tag (number on sticker)
Explain that the iPad will not connect to the internet and your child can not use Google Classroom.
They will create a ticket for this problem and a specialist from the Remote Learning Department will contact you.
When the iPad is connected, be sure to log in to Google Classroom with your child's psms95x.org account (NOT the nycstudents.net account).

Troubleshooting Solution #1: No Internet

Troubleshooting Solution #2: Connectivity